Questions brokers ask before they install

Estavik is a property app and CRM for brokers and mediators across India. It helps you manage listings, share properties with customers and co-brokers on WhatsApp, track commissions, and keep owner contacts completely private - all from your phone. It works in Tamil, English, Hindi, Malayalam, and Kannada.

Estavik is built for property brokers and mediators across India. Whether you handle residential properties in Chennai, commercial properties in Bengaluru, agricultural land in rural Tamil Nadu, or plots in Hyderabad - Estavik is designed for your daily workflow. It works for solo brokers, small teams, and growing agencies.

Yes. Estavik is free to download and start. The Free plan gives you 50 property listings, 10 photos per listing, customer share links, and 10 Estavik AI queries per month - at no cost and with no credit card required. Paid plans start at Rs.249 per month, + 18% GST, for more listings and advanced features.

Estavik works across India. Tamil and Tamil Nadu cities are features of the app. It is built for brokers and mediators in all states. It supports 5 languages - Tamil, English, Hindi, Malayalam, and Kannada - so brokers in Karnataka, Kerala, Andhra Pradesh, Telangana, Maharashtra, and all other states can use it comfortably in their preferred language.

Estavik is currently available on Android only. The iPhone (iOS) version is under development and will be released soon. You can download the Android app from Google Play now. We will notify you when the iPhone version launches.

Owner name, phone, address, and bottom price are stored in a private vault, separate from public listing fields. Vault fields are excluded from customer share links and portfolio pages. Staff can view vault data for a specific listing only when you approve temporary access; access expires after the approved period. Check public descriptions and photos before sharing so you do not include private details yourself.

Staff see the public details of listings you assign to them. Vault data, including owner contacts and bottom price, is hidden by default. If a staff member needs it for a specific listing, they can request access. You decide whether to approve it and select the access period. Access expires after that period and can be revoked earlier.

Yes. Your data is stored on Supabase - a secure, enterprise-grade database platform with encryption at rest and in transit. Vault access is controlled separately, including owner-approved temporary access for staff. Photos and documents are stored on Cloudflare R2 with signed access URLs. Estavik never sells or shares your data with third parties.

Yes. Estavik is offline-first. All your listings, customers, and tasks are stored on your device. You can add listings, view customers, record follow-ups, and manage your business without any internet connection. This is especially useful when visiting remote agricultural land or areas with weak signal. Data syncs automatically when you reconnect.

When you receive a property description on WhatsApp - from an owner, colleague, or another mediator - you can share it directly to Estavik using the WhatsApp share button. The AI reads the message and automatically fills in all the property fields: type, price, area, size, facing, number of rooms, and more. If the message contains an owner's phone number, the AI routes it directly to the private vault - not to the public listing.

Yes. The AI understands Tamil, Tanglish (Tamil written in English letters), and Hindi in addition to English. It also understands Indian property terminology - cents, grounds, guntas, lakhs, crores - and regional area names. For example, you can type "3 cent veettu thidal Anna Nagar Nagercoil" and it will correctly identify the type, size, and location.

Instead of typing property details, you can tap the microphone icon and speak the details aloud. The AI converts your speech to text and fills the property form. This is useful when you are on a site visit and cannot type - you can just speak the details while walking around the property and the AI handles the data entry.

Free plan: 10 text queries and 1 voice note per month. Basic plan: 10 text queries and 5 voice notes per month. Pro plan: 15 text queries and 15 voice notes per month. Platinum plan: 25 text queries and 30 voice notes per month. A voice note can be up to 60 seconds. One query is one property parsing request, whether from WhatsApp text or voice input.

When you tap Share on any listing, Estavik generates a clean web link. The link opens a property page that shows the public details - photos, price, area, description - and your contact number so the customer can call or WhatsApp you directly. The owner's contact is never included. Photos are watermarked with your name or business name. You can set an expiry time on the link.

When you share a listing with another mediator, you can set a commission split - for example, 70% for you and 30% for them. The other mediator must read your terms and tap "I Agree" before they can see any property details. Estavik stores a timestamped record of their acceptance and the agreed terms. The record does not guarantee payment or resolve commission disputes.

Yes. Use the Bulk Catalog feature to select multiple listings and generate a single catalog link. The customer or mediator opens one link and can browse all the properties you have selected. You can set commission terms for the entire catalog, or set different commission percentages per property within the same catalog.

Yes. Go to Share Links in the app and you can deactivate any link instantly. Once deactivated, anyone who opens that link will see a message that the link is no longer active. This is useful if a property is sold or if you no longer want a customer or mediator to access it.

Free plan: Rs.0 forever. Basic plan: Rs.249 per month (Rs.2,490 per year). Pro plan: Rs.449 per month (Rs.4,490 per year). Platinum plan: Rs.999 per month (Rs.9,990 per year). Prices shown are before tax. + 18% GST, so you pay Rs.294, Rs.530, and Rs.1,179 per month, or Rs.2,938, Rs.5,298, and Rs.11,788 per year.

Free: 50 listings and 10 photos per listing. Basic: 250 listings and 10 photos per listing. Pro: unlimited listings and 10 photos per listing. Platinum: unlimited listings and 15 photos per listing. If you reach your limit, you can upgrade your plan or delete old listings to make room. Your existing data is always preserved when you upgrade or downgrade.

Yes. Upgrade anytime from Settings - Subscription inside the app. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. There are no penalties or cancellation fees. Your data is never deleted when you downgrade - you only lose access to features above your new plan limit.

Payments are processed through Razorpay. You can pay using UPI (PhonePe, Google Pay, Paytm), debit card, credit card, or net banking. All major Indian banks are supported. A GST invoice is provided for all paid plans with GSTIN: 33BMVPA2143N2ZV.

Monthly subscriptions are non-refundable once the billing period starts. Annual plans can be refunded on a pro-rata basis within the first 30 days of the annual subscription. If you were charged twice due to a technical error, you are entitled to a full refund. See our Refund Policy for full details.

Yes. From Basic plan onwards, you can add staff mediators to your account. You assign listings to staff and they can work with the public listing details and their customers. Owner vault data and bottom price are hidden unless you approve temporary access for a specific listing.

Basic plan: 1 staff member. Pro plan: 3 staff members. Platinum plan: 10 staff members. Each staff member has their own login using their own phone number. They see only the listings assigned to them and their own customers, not your full account.

Staff can view assigned listings, add photos to those listings, manage customers, create follow-up tasks, and generate share links. They cannot change listing status, delete listings, edit listing details, or access commission data. Vault data and bottom price are hidden by default. Staff can request temporary vault access for a specific listing; the account owner decides whether to approve it and for how long.

Estavik supports 5 languages: Tamil (தமிழ்), English, Hindi (हिन्दी), Malayalam (മലയാളം), and Kannada (ಕನ್ನಡ). You can switch language anytime from Settings. The entire app interface changes to your selected language. The AI parser also understands Tamil and Tanglish property descriptions in addition to English and Hindi.

Open the app, go to Settings (bottom right tab), and tap Language. Select your preferred language from the list. The change takes effect immediately - no restart needed. All screens, buttons, and labels will switch to your selected language.

Open the app, go to Settings, and tap "Report a Problem" at the bottom. Choose the type of issue - App Bug, Billing, Data, or Feedback - write your subject and description, and submit. Your ticket goes directly to the Estavik team. You can track the status and see our reply inside the app under Settings - Your Complaints.

We aim to respond to all support tickets within 24 hours on business days. Platinum plan users with priority support receive faster responses. You can also reach us directly on WhatsApp at +91 73068 12819 (Monday to Saturday, 9 AM to 6 PM IST) or email hello@estavik.com.

Use this FAQ for plan, privacy, and sharing questions. For a walkthrough of a screen, contact us on WhatsApp and we will show you what to tap. You can also email hello@estavik.com.